Returns from your online order can be made for a refund via your original mode of payment within 30 days from the date of delivery, as long as the returnable items are unworn, unwashed, unaltered, and still have their tags intact. The return must also include a valid Order Reference number (e.g LBUSXXXXXXXXX), as well as a completed Returns Form which will be included in your package.
The refund will be processed within 7-10 business days after the returned order has been dropped off. Delivery fees or custom duties/taxes, if any, won't be refunded.
Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions.
Return your order from USA at US$8 per return, please click here for more information.
For returns from Canada, you may return your order using a traceable mode of delivery via your preferred post carrier. Please click here for more information.
Exclusions
1. Inner wear (such as underwear) and items such as jewelry, swimwear, accessories, lifestyle and gifts are not eligible for exchange, refund or return.
2. All product(s) sold at marked down prices are not eligible for exchange, refund or return.
3. All full priced product(s) sold with promotional codes in which the terms attached to such promotions have been stated that exchange, refund and return is not allowed, are not eligible for exchange, refund or return,
4. All product(s) procured pursuant to any giveaways or contests shall be subject to the applicable terms and conditions and are not eligible for exchange, refund or return.
Sale of these product categories is final and cannot be returned, exchanged or refunded.
Condition of item(s)
Please ensure all items are unworn, unwashed, unaltered, and still have their tags intact!
We reserve the right to reject item(s) that do not fulfill the conditions above.
Exchanges
We are unable to facilitate exchanges for all online International orders at the moment.
For more details on how to return your order, click here.
Received a defective item? More information is available here.