Returns from your online order can be made for a refund via your original mode of payment within 30 days from the date of delivery, as long as the returnable items are unworn, unwashed, unaltered, and still have their tags intact. The return must also include a valid Order Reference number (e.g LBUSXXXXXXXXX), as well as a completed Returns Form which will be included in your package.
Return your order from USA at US$8 per return, please click here for more information.
If you're in NYC, you may drop off your online returns along with a printed return form (fill up your order info) at our pop-up store for free.
For returns from Canada, you may return your order using a traceable mode of delivery via your preferred post carrier. Please click here for more information.
Sale items (items with discounted prices before promo code is applied), panties, swimwear, accessories, lifestyle and gifts.
Sale of these product categories is final and cannot be returned, exchanged or refunded.
Condition of item(s)
Please ensure all items are unworn, unwashed, unaltered, and still have their tags intact!
We reserve the right to reject item(s) that do not fulfill the conditions above.
Reimbursement & processing time
After your online return has been processed, you will be issued a refund via your original mode of payment within 14 business days from when we receive it.
Delivery fees or custom duties/taxes, if any, won't be refunded.
We are unable to facilitate exchanges for all online International orders at the moment.
For more details on how to return your order, click here.
Received a defective item? More information is available here.