Returns can be made for a refund via your original mode of payment within 30 days from the date of delivery, as long as the returnable items are unworn, unwashed, unaltered, and still have their tags intact. The return must also include a valid Order Reference number (e.g LBUSXXXXXXXXX), as well as a completed Returns Form.
For returns from USA, please click here.
For returns from Canada, please click here.
Sale items (items with discounted prices before promo code is applied), panties, swimwear, accessories, lifestyle and gifts.
Sale of these product categories is final and cannot be returned, exchanged or refunded.
Condition of item(s)
Please ensure all items are unworn, unwashed, unaltered, and still have their tags intact!
Reimbursement & processing time
After your return's been confirmed, you'll be issued a refund via your original mode of payment. Please note that we do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Your return will be processed within 14 business days from when we receive it.
We are unable to facilitate exchanges for all International orders at the moment.
For more details on how to return your order, click here.
Received a defective item? More information is available here.