Returning an order from Canada? Please click here.
For US orders eligible for returns, make a return via ReturnHelper.
Items can be returned for a refund to your original payment method within 30 days from the date of delivery, provided they are unworn, unwashed, unaltered, and still have their tags intact.
Refunds will be processed within 7-10 business days after the returned order has been dropped off.
We highly recommend a traceable mode of postage, as we cannot reimburse unreceived returns sent through non-traceable methods. Follow the instructions below.
Return your order via ReturnHelper (US$8 per return)
Step 1: Register your return here. Select “Return an item” for your selected Order. Once you're done, a confirmation email containing your return label will be sent to you!
Please ensure the correct order reference is selected and fill in the following information:
Select the quantity and reason for each item you wish to return.
Address: Kindly enter your street number into the Address 2 field.
You will be required to fill up all fields before you are able to click on the "calculate shipping cost" button.
Step 2: Make payment.
Step 3: Print out the return label and paste it on the parcel.
Step 4: Drop off your return parcel at any FedEx or USPS stations within 21 days from the date you receive your label.
FedEx drop off locations can be found here.
USPS stations can be found here.
For return orders, you will be responsible for any return shipping or taxes incurred.
How do I track my returned parcel?
After you have dropped off your return parcel, you may track your parcel by keying in the tracking number on FedEx or USPS.
I no longer wish to return my order, can I cancel my return and request a refund of the shipping fees?
If you would like to cancel your return and request a refund of the shipping fees, simply drop us a message at shippinglabel@returnhelper.com or reach out to us here for a refund within 7 days after the label creation to cancel your return.
Kindly note that you'll be required to pay the shipping fee for your return parcel to be sent back to you.
I can’t register my return, what should I do?
If you're unable to register your return, don’t worry, we’re here to help!
Please take a screenshot of the error you’re facing and drop us a message here. Our Customer Care team will be in touch with you very soon! Alternatively, feel free to reach out to ReturnHelper at shippinglabel@returnhelper.com.