There are a few possible reasons why your discount could be invalid:
- The code has expired.
Check the expiry date of the code, as some of them run for a limited time or expire after a set period.
- Did you meet the minimum spending requirement?
There might be a minimum spend requirement and/or on selected product categories.
- Product exclusions from promo codes.
Discounts are not applicable on Sale items (unless specified)
- Do you need to be logged in?
Some promo codes will require you to be logged in to redeem the discount.
- Did you apply the promo code to the correct field?
Promo codes should be applied to the 'Promo Code' field at checkout.
- Has this promo already been used?
Some promo codes might have restrictions to the number of times it can be used.
- Have you checked the Terms and Conditions of the promo code?
Check promo terms and conditions to ensure you've met the promo criteria.
For any other promo codes sent via our newsletters, please double-check the terms and conditions in your email.
- Already applied a promo code?
Only one promo code can be applied to each order.
If you're absolutely sure you have fulfilled the terms and conditions of the discount and still have trouble using it, please drop us a message here with a screenshot of the error message!