Returns can be made for refunds via your original mode of payment within 30 days from the date of delivery, as long as the returnable items are unworn, unwashed, unaltered, and still have their tags intact. The return must also include a valid Order Reference number (e.g LBUSXXXXXXXXX), as well as a completed Returns Form.
The following categories are not returnable or exchangeable: Sale items (with marked-down prices), intimates, swimwear, accessories, lifestyle, and gifts. The sales of these product categories are final and cannot be returned, exchanged, or refunded.
You may return your order using a traceable mode of delivery to:
27 Greenwich Drive, Annexe Building Level 3, Singapore 533912
Kindly indicate a note to deliver by 4pm SGT
Reimbursement & processing time
Your return will be processed via your original mode of payment within 14 business days from when we receive it. Please note that delivery fees, if any, won't be refunded. Do return your order to us via the methods stated above as unreceived returns via a non-traceable mode of postage will not be reimbursed.