I received a referral link from my friend, can I apply both the Gift Card and welcome discount to my first order?
You know we love you. That means you totally can apply both US$10 Gift Card and the 10% welcome discount that will be sent to you after you have signed up for an account on your first purchase! However, the 10% discount cannot be applied to the purchase of Gift Cards. You can find out more about the Welcome Offer at our Promo Codes & Promotions page.
Where can I receive my giftcard?
Once you’ve signed up and created an account with us, you should be able to view your referral gift card on your My Rewards page here.
What if I want to return my order?
If you’re unsatisfied with your purchase, you can definitely return your order. Find out more about our Return and Exchange policy.
Please note your return will be subject to our fraud check process and your friend who referred you may not receive their US$10 Gift Card.
Why didn't I receive my referee giftcard?
As part of our automated fraud checks, the data that you provided us upon signup did not pass our checks. If you think that this is a mistake, please contact us here.